Disclaimer

To be honest about the difference between teaching and treating

Kids Eyes exists to help you understand your child's eyes. Almost everything we publish, our articles, condition pages, courses and resources, is education.

It helps you know what is going on and what to expect. It is not a diagnosis, and reading it does not make Dr Claire your child's doctor.

Care is different. When you book a consultation and Dr Claire examines your child, that is a professional medical service, and it is where diagnosis and treatment happen.

We would rather say that plainly here than have you find it out at the wrong moment.

Close this page and go to casualty

This website is not an emergency service, and neither is an email or a message to us. Nobody is watching for urgent messages.

No. It is general information, written to help you understand.

Everything you read or watch on our site, and everything in our courses and downloadable resources, is for general information and education. It is written to help parents understand childhood eye conditions and feel more confident, not to diagnose or treat any individual child.

Nothing here is a substitute for advice from a professional who knows the facts of your child's case. We actively recommend that you get that advice, and we would far rather you asked than assumed.

Only a consultation does that

A doctor-patient relationship with Dr Claire's practice is created when you book a consultation and she sees your child. Browsing the site, reading an article, taking a course, downloading a resource, or sending us a message does not create that relationship, and does not amount to medical advice for your child.

Any guidance Dr Claire gives during an actual consultation is specific to your child, and is the care you can rely on. General content on the site is not, however carefully it is written.

Every child is different, so we cannot promise a result

Where we talk about treatments such as patching, glasses or exercises, we are describing what commonly happens, not what will happen for your child. Outcomes depend on the condition, the child, how early it is picked up, how consistently treatment is followed, and a great many things outside anyone's control.

Nothing on our site, in our courses, or in our resources is a promise or guarantee of any particular result. Your child's progress is between your family, your child, and the professionals caring for them.

Real families, real experiences, not a forecast for yours

When we share a family's story or a testimonial, it is that family's real experience, shared with their permission and conveyed truthfully.

It is not typical, average, or a promise of the same outcome for your child. One family's result is no guarantee of anyone else's, and we would not want you to read it that way.

We work hard at it, and we still cannot guarantee it

We work hard to keep our information accurate and up to date, and to reflect good current practice. Even so, medicine changes, mistakes can happen, and something may be out of date by the time you read it.

• We cannot guarantee that everything on the site is complete, current or error-free.
• Please do not rely on this site alone for a decision about your child.
• We are not liable for decisions made on the strength of general information here.

When in doubt, ask a professional who knows your child. That is not us covering ourselves, it is the honest answer.

We point at them, we do not vouch for them

We sometimes link to other websites, organisations or resources because we think they may help. We do not control them, we do not necessarily endorse them, and we are not responsible for their content or accuracy. Use your own judgement before relying on anything you find there.

A mention is a starting point, not a guarantee

From time to time we refer to other products, services, practitioners or organisations. A reference is not a statement that everything they say is accurate, and it is not a guarantee of the care or the product you will receive from them.

We share it as a useful place to start. Satisfying yourself that it suits your child, and checking a practitioner's own registration and standing, remains yours to do.

Where we review a product and it was given to us free or at a reduced price, we will say so. A discount never buys a good review.

Sometimes we might, and we will always tell you when we do

From time to time we may recommend a product, or link to one, and in some cases we may earn a small commission if you buy through our link.

• It never changes what we recommend, and it never changes what you pay.
• We will tell you when a link is an affiliate link, on the page where it appears.
• We only point you to things we believe are genuinely useful for children's eyes.
• The choice, and the check that it suits your child, is always yours.

Use your judgement, and follow the professional who has seen your child

By using this site you accept that you are responsible for how you use the information on it, and that you will seek proper professional care for your child where it is needed.

It is part of the Terms of Service, and reads with the Privacy Policy

This Disclaimer forms part of, and should be read together with, our Terms of Service and Privacy Policy.

Which country's law applies, and how limits on liability work, are set out in the Terms of Service. Nothing on this page takes away a right you have under the South African Consumer Protection Act, or under any other law that applies to you and cannot be signed away.

Email, phone, or come and see us

For anything that is not urgent. If it is urgent, please read the top of this page again.

Read this together with the rest

This Disclaimer is one of six policies. Anything else we agree with you in writing also forms part of them.